Returns

14-day withdrawal period in the EU

You have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union.

To be eligible for a return, the item must be in the same condition you received it and in the original packaging. You will also need the receipt or other proof of purchase (e.g., email communication).

To initiate a return, please contact me at mail@eduardwarkentin.art to obtain the return address. Items that are returned without a prior return request may not be accepted.

The buyer is responsible for organizing the return shipment and bearing the costs. If you have any questions about returns, you can contact me at any time at mail@eduardwarkentin.art

Damage and problems

Please check the order upon receipt and contact me immediately if the item is defective or damaged, or if you have received the wrong item.

Refunds

You will be notified once I have received and inspected the return. If approved, you will receive a refund (excluding shipping costs) to your original payment method within 5 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.